Skip to Content

Basic Business Accessibility Toolkit (BBAT)

Current Status

Not Enrolled

Price

Enquire

Get Started

This course is currently closed

Course Content

Expand All

AODA General Requirements 34 Sections

Expand

Module Content

0% Complete 0/34 Steps

AODA Training Standards – Opening Your Business to Everyone

1. Disability Types

2. Increase Market Share

3. Establish an Accessibility Advisory Committee

4. Broaden Business Opportunities

5. No One Left Behind

6. Open Your Doors To More Customers

7. What’s In An Accessibility Plan

8. Accessibility Plan and Policies Checklist

9. B BAT Templates

10. Internal Distribution Plan

11. Publicly Accessible

12. Public Feedback

13. Feedback Contact Information

14. Accessibility Advisory Committee

15. Accessibility Plan, Policies and Training

16. AODA Reporting

17. Appoint Certifier

18. Accessibility Policies

19. Shared With Employees

20. Accessibility Policies are the Basis for Mandated Training

21. Who Needs Training?

22. Who ensures training?

23. Maintaining a Database

24. Training Formats

25. Who Takes What Standard? General Requirements

26. Who Takes What Standard? Customer Service

27. Who Takes What Standard? Information and Communications

28. Who Takes What Standard? Employment

29. Who Takes What Standard? Public Spaces

30. Who Takes What Standard? Transportation

31. When do I Train?

32. BAT E-Training

Customer Service 58 Sections

Expand

Module Content

0% Complete 0/58 Steps

3. How Can I Help You?

4. Serving Your Customer

5. Service Example

6. Disabled Customer Accessing Goods and Services

7. Disruption in Accessibility Services

8. Temporary Disruptions

9. Know Your Disabled Customer

10. Vision Loss

11. Vision Loss Best Practices

12. Guide Dog Etiquette

14. Deaf Blind with Intervenor

15. Deaf Blind Best Practices

17. Lowercase ‘d’ deaf

18. Hearing Loss

19. Deaf and Hearing Loss Best Practices

20. More Deaf and Hearing Loss Best Practices

21. Speech or Language Impairments

22. Speech or Language Impairments Best Practices

23. Communication Disability

24. Communication Disability Best Practices

25. More Communication Disability Best Practices

26. More Communication Disability Best Practices

27. Intellectual Disability

28. Intellectual Disability Best Practices

29. Intellectual Disability Best Practices

30. Mental Health Disability

31. Mental Health Best Practices

32. Mobility Disability

33. Mobility Disability Best Practices

34. Mobility Disability Best Practices

35. Service Animals

37. Service Dogs

38. Therapy Animals

40. Service Animal Documentation

41. Legally, Official Certification Not Required

42. Food Premises Regulation For Service Animals

43. Animal Prohibited by Law

44. Customer Responsibility

45. Uncontrolled Service Animal

46. Respond to Requests for Service Animal Needs

47. Severe Allergies to Service Animal

48. Kamal and His Guide Dog

49. Support Persons

50. Support Persons Best Practices

51. Additional Fees for Support Person

52. Assistive Devices

53. Assistive Devices

54. Assistive Devices

55. Assistive Devices Communication Software

56. Safety Concerns with Assistive Devices

57. Customer Feedback

58. Contact Information

Information and Communication 46 Sections

Expand

Module Content

0% Complete 0/46 Steps

1. Empowering Everyone

2. Understanding the Accessibility Challenges

3. Who should take Information and Communication Training?

4. Accessibility Committee

5. Your Accessibility Goal

6. Why Set an Accessibility Goal?

7. Plan for Accessibility Right from the Start

8. Print and Digital Information

10. Accessible Formats

11. Providing Accessible Formats

12. If Not Accessible

13. Style Guide

14. Use Principles of Accessible Design

15. Internal Accessibility Expertise

16. What does an Accessibility Specialist Do?

17. Hire An Accessibility Specialist

18. External Expertise

19. Your Web Site

20. Web Aim Million Report 2021

21. Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

22. Know Your Customer

23. Visual Disabilities

24. Print Disabilities

25. Auditory Disabilities

26. Physical Disabilities

27. A Few Web Best Practices

27.4 Sharing Content

27.5 Using Images

27.6 Image Issues

27.7 Include Alternative Text (alt text) and Long Descriptions

28. The Many Pitfalls of Accessibility Overlays

29. Web Accessibility Expertise

30. Automated Accessibility Testing

31. Underlying Problems of Automated Tools

32. Manual Accessibility Testing

33. Web Inspection Tools

34. User Based Testing

35. Connect with End-Users

36. End User Consulting Company

37. Accessibility Audits

38. Status Reports

39. BBAT Ad to professional courses